Pamono Purchase Protection
We’re dedicated to providing a pleasant, secure, and worry-free experience to all our customers. In fact, we want you to enjoy shopping with us so much that you’ll come back again and again (and even tell your friends!). That’s why all our merchandise is covered by our Pamono Purchase Protection policy, ensuring 100% protected payments, easy returns, fully insured shipping, and a top-notch, multilingual support team that’s with you every step of the way. Check out the details below.
Our friendly, dedicated customer service team speaks English, German, French, Italian, and Spanish, and is here to help from the moment your order is placed until it arrives safely at your door. If you have any other questions or need assistance with a purchase, get in touch at
+49 (0)30 8095 205 55
We want you to love every piece you buy from us. In the rare event you receive an item that you are not fully satisfied with, you can return it within 14 days of receipt for a full refund less return shipping costs. Unfortunately, made-to-order items are not eligible for return.
Global Shipping & Insurance
We arrange worldwide delivery, and every shipment—no matter the price—is fully insured against damages.
Secure Payments & Data
We take your security very seriously. Our talented tech team has built our site to offer 100% safe, worry-free payment and data protection. All personal information that you send to us is encrypted and cannot be viewed by others.
Our sourcing team scours the globe to bring you rare and investment-worthy design, both vintage and contemporary, that you won’t find anywhere else. Plus, we work with a network of design experts to ensure our high quality merchandise is identified and presented accurately.